Customer support

If talking to a person is more your thing, you can contact our customer service team by email (below).

How can we help?

FAQ

Questions about the order

Can I cancel my order?

We completely understand, we change our minds too! Even if we wish to, once the order is placed, we are currently unable to modify or cancel it. We hope to have a cancellation window someday in the future. If the item(s) do not work out, make sure to exchange them for a preferred style or return them for a refund.

What are the accepted payment methods?

We accept payments by credit card, including Visa, Mastercard, and Carte Bleue (CB).

Do you offer deferred payment options?

Yes, we offer the Klarna Pay Later service, which allows you to pay for your purchases in installments.

How can I use a discount code?

You can enter your discount code during the checkout process in the designated section. The discount will be automatically applied to your order.

How can I check the status of my order?

After placing your order, you will receive a confirmation email with a link to track your order online. You can also log in to your account on our site to check the status of your order.

Can I order without creating an account?

Yes, it is possible to place an order as a guest without creating an account. However, we recommend creating an account to more easily track your orders and access exclusive offers.

Questions about the products

What types of products do you offer?

We offer a wide range of premium clothing, including activewear, basics, and loungewear. Our garments are designed to be versatile, suitable not only for sports but also as everyday lifestyle outfits. They fit perfectly with your active and relaxed lifestyle.

What size should I buy?

If you are not sure which size is right for you, refer to our size guides.

Are your products suitable for all body types?

Currently, we offer sizes ranging from S to L. Sizes XS, XL, and XXL will be arriving very soon to better meet your needs.

What materials do you use for your clothing?

Our clothing is made from a premium blend of 78% nylon and 22% elastane, providing both comfort and durability.

What are the technical properties of your clothing?

Our clothing has anti-bacterial, anti-static, and moisture-wicking properties, ensuring constant freshness throughout the day.

Do you offer products for men and women?

For the moment, our range is mainly dedicated to women. We plan to launch a collection for men in the near future.

How to care for my clothes so they stay in good condition?

You can wash your clothes in the machine, but it is important to wash them at a temperature below 30 degrees to keep them looking new. Avoid washing them at high temperatures to preserve the quality of the materials.

Where are your clothes made?

Our clothes are created in France with particular care to capture French elegance and modernity. Production is then entrusted to experts in China, where each piece is made with great attention to detail. We carefully select the fabrics to guarantee impeccable quality, meeting the highest expectations of our customers.

Shipping, returns, and exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email informing you that our fulfillment team has received your order. Once your order is fulfilled, you will receive a notification email with your tracking information. Shipping fees are non-refundable in case of return.

Do you deliver internationally?

Yes! We deliver internationally.

How long does it take to process a return?

Once we have received your return, it usually takes 3 to 5 business days to process the return and issue the refund or exchange.

What to do if I received a defective or incorrect item?

If you received a defective or incorrect item, please contact our customer service immediately with photos of the issue. We will arrange a replacement or a refund.

What are the delivery times in France?

Delivery times in France are generally 2 to 5 working days.

What are the delivery times in Europe?

Delivery times in Europe are generally 3 to 6 business days.

What are the international delivery times?

International delivery times are generally 7 to 13 business days.

What are the shipping fees?

Shipping costs are calculated at checkout based on your delivery address. We sometimes offer promotions with free shipping, so be sure to subscribe to our newsletter to stay informed.

General questions

Do you offer discounts for newsletter subscribers?

Yes, by subscribing to our newsletter, you will receive exclusive offers and discounts.

How can I subscribe to the newsletter?

You can subscribe to our newsletter by entering your email address in the dedicated field at the bottom of our homepage. You will receive updates on new products, exclusive offers, and more.

What are the benefits of creating an account on your site?

By creating an account, you can track your orders, access your purchase history, save your shipping information for faster payments, and receive exclusive offers reserved for members.

Contact Us

Do you have questions about your order or a general inquiry?